[초록] 가족단위 관람객들이 박물관에서 이용할 수 있는 전시설명 매체는 크게 도슨트 전시설명과 모바일 기기로 나뉘는데, 어떤 매체를 사용하느냐에 따라 소통의 양상과 정도가 달랐다. 우선 도슨트 전시설명을 듣는 가족단위 관람객들은 스스로 대화를 절제한 탓에 가족 간 소통에 어려움을 겼었다. 모바일 기기를 사용한 가족단위 관람객들은 소통하려는 의지 없이 기기에 의존하여 각자 전시를 관람했으며 모바일 기기 화면에 집중하여 정작 전시물에 시선을 주지 않았다. 설문조사 결과 부모는 매체별 차이를 못 느끼거나 일부 항목에서 도슨트 전시설명이 낫다고 답한 반면 자녀들은 기계 조작의 기쁨 때문에 모바일 기기 사용을 선호했다. 그러나 어떤 매체를 이용하느냐와 무관하게 가족단위 관람객들의 소통력은 가족과 함께 있는 것만으로도 크기가 커지는 특징이 확인되었다. 따라서 매체 선택의 문제보다는 가족단위 관람객을 위한 도슨트 프로그램을 별도로 운영하여 가족 간의 활발한 상호작용을 유도하고, 모바일 기기를 사용하면서도 관람객들이 서로 대화하고 전시물에 시선을 돌릴 수 있는 전략을 강구해야 할 것이다.
[Abstract] There are exhibit commentary media (docent, mobile device) for assisting family visitors in the museum, and the communication within family members could be affected by which media they use. When using a docent, family visitors lowered their voice or restrained talks for paying attention to a docent’ explanation. When using a mobile device, family visitors mainly relied on a mobile device, so they did not pay attention to the objects. The results of the survey showed that parents reported no difference between the docent and the mobile device on some measurement items and preferred the docent to the mobile device on other measurement items. On the other hand, children showed strong preference toward the mobile deice over the docent because of their enjoyment for operating the mobile device. Regardless of which media they used, the communication among family members could be enhanced by being together. Therefore, the museum should design and operate a docent program for family visitors to enhance the communication among family members. In addition, the museum should consider how family visitors using a mobile device would pay attention to objects and enhance the communication.
[Abstract] There are exhibit commentary media (docent, mobile device) for assisting family visitors in the museum, and the communication within family members could be affected by which media they use. When using a docent, family visitors lowered their voice or restrained talks for paying attention to a docent’ explanation. When using a mobile device, family visitors mainly relied on a mobile device, so they did not pay attention to the objects. The results of the survey showed that parents reported no difference between the docent and the mobile device on some measurement items and preferred the docent to the mobile device on other measurement items. On the other hand, children showed strong preference toward the mobile deice over the docent because of their enjoyment for operating the mobile device. Regardless of which media they used, the communication among family members could be enhanced by being together. Therefore, the museum should design and operate a docent program for family visitors to enhance the communication among family members. In addition, the museum should consider how family visitors using a mobile device would pay attention to objects and enhance the communication.
